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3 Ways To Report and Resolve ATM Dispense Error for GTB  


Membership: Itage/Ama/Fitattun/Eminent Admin
Joined: 4 weeks ago
Posts: 360
12/01/2019 4:58 am  

If you are having an account with Guarantee Trust Bank (GTB) and you experience ATM dispense error.

GTB defined Dispense Error as: 

It is an error that occurs when your account is debited for a transaction and value is not received, EITHER:

Your transaction fails at the point of making payments via POS/Web but your account is debited for the same value.
Cash is not dispensed from the ATM but the exact amount has been debited from your account.

How To Resolve ATM Dispense Error?

The following are 3 ways you can solve it.

(1) Fill ATM dispense error form online at  

You will need to verify with your account or card details.


(2) Internet Banking: if you have a GTBank internet banking account,

Login into it and

Locate Card section,

Click Dispense Error 

Follow the instructions to submit the details.


(3) Visit any GTB branch nearest to you to log a complaint.

Fill and submit the ATM dispense error form


NOTE: After using any of the 3 methods above, you should get a mail or SMS confirming the successful submission of the form but you will need to be patient to receive the refund within 3-8 working days.

Kindly comment on your experience on recovering ATM dispense error fund below.

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